Review Details

The service & sales team are top notch with regard to getting the issue(s) resolved. We appreciate their concern and effort so very much. We do have a concern as a buyer of a certified used vehicle from your dealership though. Purchase Feb 12th. Added the extended warranty. (We’ve have never had an extended warranty or needed to utilize a warranty in our vehicle buying history, so all new & green to the entire process). Extremely happy that we invested the money for it as our “new to us” used vehicle has been in for service 3x between Feb 13th - April 30th. Now if this certified vehicle was reviewed before our sale we would like to assume it was certified for a reason. But 3 repairs with extensive repairs and labor costs. You can probably imagine our frustration and disappointment in the time wasted in having to service the vehicle so many times. Now we would like to say thank you and confirm our truest appreciation for the sales team handling the first repairs and covering the deductible costs as the first repair was days of driving it out of the lot. That generosity does not go unnoticed, we are so grateful for their attention and concerns! Sales & Service together. They did a spectacular job! But repair trip #3 involved a deductible charge, fair, and part of the warranty. Got it! But I’d like to share that all of the above mentioned generosities were not made aware to us. We had no idea a deductible was required. Not on any of our prior visits, phone call conversations or text communications was this requirement mentioned or brought up. Nor was it made aware to us on the third trip, not until pick up. Imagine my surprise. It’s only $100. Not the point though, communication was missed. So please know we are extremely thankful for the service from Bergstrom staff. But as a tip, please consider sharing all of the facts and behind the scenes information with clients so that when they are faced with paying for something they were well aware of it in advance and not surprised. 3 visits is 3 too many 2.5 months with a new purchase for a family. Please use our feedback in a way to strengthen your core business and help each of your employees to grow. We love our purchase and we hope not to have to revisit your service department for a very long time.